Terms of Use

1. Introduction, Platform and Binding Agreement

1.1 About Beginso

Beginso is a web-based software-as-a-service form-management platform that enables users to create and customise forms, publish and share forms, collect and review submissions, manage uploaded files, analyse response information, generate reports and exports, organise work in personal and shared Workspaces, and collaborate through roles, permissions and shared access. The Platform is available at https://beginso.com/ and through any associated applications, interfaces, APIs, tools, or services made available by Beginso from time to time.

1.2 Operator

For purposes of these Terms, "Beginso", "we", "us", or "our" means Beginso and/or its parent company, affiliates, subsidiaries and group entities operating or supporting the Platform, as applicable to the relevant service or transaction.

1.3 Incorporated Policies

These Terms incorporate by reference the Beginso Privacy Policy, Acceptable Use Policy, Cookie Policy, any applicable Subscription Plan terms, order form, Data Processing Agreement, and other policy or supplementary terms expressly stated to form part of the agreement between you and Beginso. In the event of inconsistency, any signed enterprise or order-form terms prevail for the specific subject matter they expressly govern, followed by these Terms, then incorporated policies, unless Applicable Law requires otherwise.

2. Definitions and Interpretation

2.1 Definitions

"Account" means a registered user account used to access Beginso.

"Applicable Law" means all laws, rules, regulations, binding governmental requirements, court orders and legally enforceable obligations applicable to a party, the Platform, or a relevant processing activity.

"Authorised User" means a person permitted by a User or organisation to access a Workspace, Form, or other part of the Platform.

"Content" means Forms, questions, text, descriptions, logic, branding, files, documents, images, submissions, Respondent Data, reports, exports, comments, Workspace information, configuration data and other material entered, uploaded, collected, generated or processed through the Platform.

"Documentation" means user guides, help material, technical documentation, API references, release notes and operational materials made available by Beginso from time to time.

"Fees" means subscription charges, usage fees, add-on charges, transaction charges, taxes and other amounts payable under a paid plan or commercial arrangement, if and when such paid arrangements are offered.

"Form" means a form, questionnaire, intake flow, data-collection interface or similar experience created or administered through Beginso.

"Form Owner" means the User or organisation that creates, owns, controls or administers a Form.

"Force Majeure Event" means an event beyond reasonable control, including natural disasters, war, civil unrest, terrorism, pandemic, governmental action, cyberattack, internet or power failure, labour dispute, or failure of third-party infrastructure or service providers.

"Infrastructure Providers" means third-party providers of hosting, cloud computing, databases, storage, authentication, analytics, monitoring, email, security, payment, support or related technical services used to operate the Platform.

"Intellectual Property Rights" means all copyrights, trademarks, service marks, patents, designs, database rights, trade secrets, domain-name rights, moral rights, know-how and other intellectual or industrial property rights, registered or unregistered, anywhere in the world.

"Objectionable Content" means Content that violates Applicable Law, infringes third-party rights, constitutes or facilitates child sexual abuse material, unlawful sexual content, terrorism or violent extremism, hate or incitement, fraud, malware, unlawful surveillance, privacy violations, or otherwise violates the Acceptable Use Policy.

"Platform" means the Beginso SaaS platform, including its form builder, publishing and sharing tools, public-form experience, response management, uploaded-file handling, analytics, reporting, templates, Workspaces, teams, permissions, activity, audit, account-management and related functionality, as modified from time to time.

"Platform IP" means the rights described in Section 11.1.

"Privacy Policy" means the Beginso Privacy Policy published at https://beginso.com/privacy or a successor URL.

"Public Form Link" means a public URL, embedded form, QR-linked form, or other mechanism through which a Respondent may access a published Form.

"Respondent" means a person who accesses, completes, partially completes or submits information through a Form.

"Respondent Data" means information entered, submitted or uploaded by or about a Respondent through a Form.

"Services" means all functionality made available through the Platform, including form creation, publishing, response collection and management, file handling, analytics, reporting, exports, Workspace collaboration, account management and any future related features.

"Subscription Plan" means any free, beta, promotional, paid, enterprise, add-on or other plan offered by Beginso, if and when available.

"User" means any person or organisation that accesses or uses the Platform, including Account holders and organisational users; where context requires, this may include a Respondent.

"User Content" means all Content uploaded, entered, created, submitted, collected or otherwise provided by or on behalf of a User or Respondent, excluding Platform IP.

"Workspace" means a personal or collaborative environment through which Forms, members, permissions, responses, activity and related work may be organised and managed.

2.2 Interpretation

• "including" and similar expressions are illustrative and do not limit the preceding words
• references to statutes include amendments, replacements and re-enactments
• headings are for convenience and do not affect interpretation
• "days" means calendar days unless stated otherwise
• "writing" includes electronic communications where permitted by these Terms
• the singular includes the plural and vice versa
• to the maximum extent permitted by Applicable Law, these Terms shall be interpreted in a manner that reasonably protects the Platform, its Users, and Beginso's legitimate interests

3. Eligibility and Authority to Use

3.1 Account Holder Minimum Age

An individual may create or administer a Beginso Account only if the individual is at least eighteen (18) years old or has attained the age of legal majority in the applicable jurisdiction, whichever is greater, unless Beginso expressly permits otherwise under a legally compliant programme. This restriction applies to Account holders and administrators; it does not by itself prohibit a Form Owner from lawfully collecting information relating to a child or permitting a minor to act as a Respondent where all legally required parental or guardian permissions and safeguards are in place.

3.2 Legal Capacity

You represent and warrant that you have legal capacity and authority to enter into these Terms and that your use of the Platform does not violate any agreement, law, order or restriction applicable to you.

3.3 Organisational Users

If you accept these Terms or use the Platform on behalf of a company, partnership, educational institution, non-profit, government body or other organisation, you represent and warrant that you are authorised to bind that organisation. The organisation is responsible for its Authorised Users and for activities carried out through its Accounts and Workspaces, subject to Applicable Law.

3.4 Geographic Restrictions

The Platform may be made available internationally, subject to sanctions, export controls, local restrictions and Applicable Law. Beginso may restrict access from particular jurisdictions where reasonably necessary for legal, security or operational reasons.

4. Electronic Acceptance and Binding Consent

4.1 Electronic Agreement

These Terms are entered into electronically. Acceptance may be evidenced by clicking an acceptance control, completing registration, joining a Workspace after notice of applicable terms, purchasing or activating a plan, or using the Platform after the Terms are made reasonably available to you. Electronic acceptance is intended to have the same legal effect as a written agreement to the extent recognised by Applicable Law.

4.2 Constructive Notice

Policies and supplementary terms linked from the Platform or otherwise made reasonably available to you form part of the contractual framework where expressly incorporated. You are responsible for reviewing terms applicable to your use.

4.3 Record of Acceptance

Beginso may maintain records of acceptance, including account identifiers, timestamps, policy versions and related technical records where technically available and lawfully collected. Such records may be used as evidence of acceptance, subject to Applicable Law.

4.4 Amendments

Beginso may amend these Terms from time to time. Material changes may be notified by email, in-Platform notice, website notice or another reasonable method. Continued use after an amendment becomes effective constitutes acceptance to the extent permitted by Applicable Law. Where law requires express consent, Beginso will obtain it.

5. User Categories, Respondents and Service Tiers

5.1 Registered Users

Registered Users receive an Account and access to features made available under the applicable plan, which may include dashboards, Forms, responses, analytics, reports, Workspaces, settings and activity information. Feature availability and limits may vary by plan and may change in accordance with these Terms.

5.2 Respondents

Respondents may be permitted to access and complete published Forms without creating a Beginso Account. Respondents do not receive the rights or functionality of Registered Users merely by submitting a Form. A Respondent's information is generally made available to the applicable Form Owner and authorised persons in accordance with the Form Owner's configuration and the Privacy Policy.

5.3 Free, Beta and Promotional Access

Beginso may provide free, beta, trial or promotional access. Limits, retention, features and availability for such access are determined by Beginso and may be modified, restricted or withdrawn, subject to Applicable Law and any express commitment made for a specific offer.

5.4 Paid Plans

If Beginso introduces paid Subscription Plans, the commercial terms displayed at purchase, in an order form, or in plan documentation will apply in addition to these Terms.

6. Account Registration, Access and Security

6.1 Accurate Information

You must provide accurate, current and complete information when creating or maintaining an Account and must update material changes promptly.

6.2 Credentials and Account Security

You are responsible for safeguarding login credentials, devices and authentication methods associated with your Account. You must not share credentials with unauthorised persons and must promptly notify security@beginso.com of suspected compromise or unauthorised access.

6.3 Google Sign-In and Third-Party Authentication

Where you use Google or another authentication provider, your use of that authentication service is also subject to the provider's terms. Beginso is not responsible for the independent operation or availability of third-party identity services.

6.4 Sessions and Devices

Where available, you should review active sessions and devices and terminate sessions you do not recognise. Beginso may terminate sessions, require re-authentication, or impose additional verification where reasonably necessary for security.

6.5 Account Responsibility

To the extent permitted by Applicable Law, activity performed through your Account is presumed to have been authorised by you unless you promptly report unauthorised use. Organisational administrators are responsible for timely removal of former personnel and other persons who should no longer have access.

7. User, Form Owner and Workspace Responsibilities

7.1 Lawful Use

You must use the Platform only for lawful purposes and in accordance with these Terms, the Acceptable Use Policy, the Privacy Policy and Applicable Law.

7.2 Form Owner Responsibility

A Form Owner controls the questions, fields, purposes, recipients and distribution of its Forms. The Form Owner is solely responsible for ensuring that the Form and the collection, use, disclosure, export and retention of Respondent Data are lawful and appropriate, including providing privacy notices and obtaining consent, permission or other lawful authority where required.

7.3 Sensitive and Regulated Data

If you collect health information, financial information, biometric data, government identifiers, children's data, employment or education records, confidential business information, or other sensitive or regulated information, you are responsible for determining whether the Platform is appropriate for your use and for implementing all additional safeguards, notices, permissions, contracts and regulatory requirements applicable to you. Unless Beginso expressly agrees otherwise in writing, use of the Platform does not by itself establish compliance with any sector-specific law, certification, regulatory regime or professional standard applicable to your organisation or data.

7.4 Public Forms and Distribution

You are responsible for where and how you distribute a Public Form Link. A public Form may be accessible to anyone who obtains the link unless additional access controls are available and enabled. Beginso is not responsible for exposure resulting solely from a User's decision to publish or broadly distribute a Form.

7.5 Workspace and Team Administration

Workspace Owners and administrators are responsible for assigning appropriate roles, permissions and Form-level access, reviewing membership, removing access when no longer appropriate, and ensuring that Authorised Users comply with these Terms.

7.6 Exports and Downloaded Data

Once User Content or Respondent Data is exported, downloaded, copied or transferred outside the Platform, Beginso may no longer control that copy. The User receiving or creating the copy is responsible for its security, retention, use and lawful disclosure.

8. Acceptable Use Policy and Prohibited Activities

8.1 Permitted Use

The Platform may be used for lawful personal, professional, organisational and commercial form-management activities, including creating and publishing Forms, collecting authorised information, reviewing and analysing responses, generating reports, and collaborating in Workspaces.

8.2 Prohibited Activities

You shall not, and shall ensure that your Authorised Users do not, directly or indirectly:

• create, publish, collect, upload, store or distribute Objectionable Content or content that is unlawful, fraudulent, defamatory, exploitative, abusive, threatening or invasive of privacy
• use the Platform to facilitate child exploitation or sexual abuse material, terrorism, violent extremism, unlawful hate or incitement, human trafficking, illegal goods or services, or other criminal conduct
• collect personal data without a lawful basis, required notice, consent or authority, or impersonate another person or organisation
• collect passwords, authentication secrets, payment-card credentials or other security-sensitive credentials through deceptive phishing, social engineering or unlawful means
• upload malware, ransomware, spyware, malicious code, phishing content or material designed to interfere with systems or networks
• infringe or misappropriate Intellectual Property Rights, privacy rights, confidentiality obligations or other third-party rights
• send spam, unsolicited bulk communications, fraudulent solicitations, pyramid schemes or deceptive campaigns through or in connection with the Platform
• reverse engineer, decompile, disassemble or attempt to derive source code, algorithms, models, non-public APIs or structural logic of the Platform except to the limited extent such restriction is prohibited by law
• scrape, crawl, index, harvest or automatically extract Platform data, templates, metadata or User Content without express authorisation
• circumvent authentication, security, rate limits, access controls, Form restrictions, permission systems or anti-bot measures
• access another User's Account, Workspace, Form, response or file without authorisation
• create multiple Accounts or use automation to evade restrictions, enforcement, plan limits or suspension
• use the Platform to build, benchmark, train or operate a directly competing product using Beginso's non-public functionality, data or proprietary materials without written permission
• resell, sublicense, white-label or commercially exploit the Platform except under an express written agreement with Beginso
• manipulate analytics, response records, audit information, billing, referral systems or security logs
• conduct unauthorised penetration testing, vulnerability scanning, load testing or denial-of-service activity
• use the Platform in a manner that materially burdens, disrupts, damages or interferes with Beginso, Infrastructure Providers, other Users or third parties

8.3 User Responsibility for Authorised Users

You are responsible for violations committed through Accounts, Workspaces or access rights under your control to the extent permitted by Applicable Law.

8.4 Enforcement

Beginso may investigate suspected violations and, where reasonably necessary and lawful, remove or restrict Content, disable Forms or links, suspend or terminate Accounts, preserve evidence, report unlawful conduct, cooperate with authorities and seek legal or equitable relief. Prepaid Fees may be non-refundable where suspension or termination results from a material breach, subject to mandatory consumer rights.

9. Intermediary, Hosting and Platform Role

9.1 Platform Role

Beginso provides technological infrastructure that enables Users to create Forms and process User Content. Except where Beginso creates its own content or expressly assumes a different role, the Form Owner generally determines the substance, purpose and intended audience of User Content and Respondent Data.

9.2 Safe-Harbour Protections

To the extent Beginso qualifies as an intermediary, hosting provider, processor, service provider or equivalent protected platform under Applicable Law, Beginso reserves and does not waive any safe-harbour, intermediary, hosting or statutory defence available to it, including protections that may apply under Section 79 of the Information Technology Act, 2000 and applicable subordinate rules, subject to satisfaction of the conditions required by law.

9.3 No General Monitoring Obligation

Except to the extent required by Applicable Law, Beginso does not undertake a general obligation to proactively monitor every Form, submission, file or other item of User Content. The exercise of moderation, security scanning, grievance handling or takedown rights does not create a broader duty than required by law.

9.4 Grievance and Abuse Reports

Reports concerning unlawful or objectionable use may be sent to grievance@beginso.com or abuse@beginso.com. Beginso may request information reasonably necessary to investigate and respond to a report.

10. Copyright and Intellectual-Property Complaints

10.1 Complaints

Beginso respects third-party Intellectual Property Rights. A copyright owner or authorised agent who believes that material available through the Platform infringes copyright may send a complaint to copyright@beginso.com.

10.2 Required Information

A complaint should identify the protected work, the allegedly infringing material and its location, the complainant's contact details, the basis of the claim, a good-faith statement that the use is unauthorised, and a physical or electronic signature or other verification reasonably requested by Beginso.

10.3 Takedown

Beginso may investigate a sufficiently detailed complaint and may remove or restrict access to material where appropriate or legally required. Where practicable and lawful, Beginso may notify the affected User.

10.4 Counter-Notice and Appeal

An affected User may submit a counter-notice or appeal to copyright@beginso.com or legal@beginso.com. Beginso may restore material where legally permitted and appropriate.

10.5 Repeat Infringers

Beginso may suspend or terminate Accounts of repeat or serious infringers, subject to Applicable Law and the circumstances of the case.

11. Beginso Intellectual Property

11.1 Platform IP

Beginso and its licensors retain all right, title and interest in and to the Platform and all associated software, source code, object code, interfaces, designs, workflows, templates created by Beginso, databases, documentation, trademarks, logos, trade dress, know-how, analytics systems and other proprietary materials ("Platform IP"), excluding User Content.

11.2 Limited Licence to Users

Subject to these Terms, Beginso grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform for your lawful internal, personal or business purposes during the period in which you are authorised to use the Services.

11.3 Restrictions

Except as expressly permitted, you may not copy, modify, distribute, sell, lease, sublicense, create derivative works from, reverse engineer or commercially exploit Platform IP.

11.4 Feedback

If you voluntarily provide suggestions, ideas or feedback relating to Beginso, you grant Beginso a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate that feedback without obligation to you, provided this does not transfer ownership of your User Content.

11.5 Trademarks

Beginso names, logos, product names and related branding are owned by Beginso or its licensors and may not be used in a manner that suggests endorsement, affiliation or sponsorship without permission.

12. User Content, Ownership and Licences

12.1 Ownership

As between you and Beginso, you retain ownership of your User Content and all rights you lawfully hold in it. Beginso does not acquire ownership merely because User Content is processed through the Platform.

12.2 Limited Licence to Provide the Services

Solely to operate, provide, secure, support and improve the technical delivery of the Services for you, you grant Beginso a non-exclusive, worldwide, royalty-free licence for the relevant processing period to host, store, copy, cache, process, validate, format, render, preview, transmit, display, analyse for user-requested reporting, and otherwise technically process User Content to the extent necessary to provide the Services, comply with your instructions, maintain security, and fulfil legal obligations. This licence includes permission for Infrastructure Providers and subprocessors to perform such activities on Beginso's behalf for those purposes.

12.3 No AI Training Without Appropriate Authorisation

Beginso will not use the substantive content of your Forms, Respondent submissions or uploaded User files to train, develop or fine-tune generative artificial-intelligence or machine-learning models unless an appropriate lawful basis exists and, where required, clear express authorisation or consent has been obtained. Beginso may use aggregated, statistical, technical or appropriately de-identified information for security, diagnostics, product improvement and performance where legally permitted.

12.4 User Content Warranties

You represent and warrant that you own or have all rights, permissions, notices, consents and lawful authority necessary to submit, collect and process User Content through the Platform; that your User Content and use do not infringe third-party rights or Applicable Law; and that your activities comply with these Terms and the Acceptable Use Policy.

12.5 Beginso Content Rights

Beginso may remove, disable, preserve or restrict User Content where reasonably necessary to enforce these Terms, protect the Platform or Users, comply with a lawful order, address security risks, respond to valid legal notices, or satisfy Applicable Law.

12.6 Form and Submission Activity

The Platform may record technical and product activity associated with Forms and submissions, including timestamps, response activity, session information, device or browser information, security events and related analytics, to the extent described in the Privacy Policy. Form Owners are responsible for providing any Respondent notices required by Applicable Law.

12.7 User Content Indemnification

The indemnification obligations in Section 23 apply to Claims arising from User Content, including claims based on infringement, privacy violations, unlawful data collection, lack of consent or authority, or misuse of Respondent Data.

12.8 AI-Generated Content

If User Content is generated or modified using third-party AI tools before being submitted to Beginso, you are responsible for ensuring the Content is lawful, does not infringe third-party rights, and includes any disclosures required by Applicable Law. Beginso makes no representation concerning the legal status or accuracy of such AI-generated material.

13. Form Hosting, Data Collection, Responses and Storage

13.1 Not a Substitute for Independent Records or Backup

Beginso is a form-management and data-collection platform, not a guaranteed archival, records-management or disaster-recovery service. You should maintain independent copies of information that is critical to your business, legal or compliance obligations. Beginso does not warrant permanent or indefinite retention of User Content except to the extent expressly agreed in writing.

13.2 Response Availability

Forms, responses and uploaded files may become unavailable due to deletion, account or Workspace changes, plan limits, suspension, maintenance, technical failure, legal requirements or other events permitted by these Terms. Beginso does not guarantee that deleted or expired data can be recovered.

13.3 Form Owner Control

Form Owners control the information requested through their Forms and are responsible for determining whether the collection is lawful, proportionate and appropriate. Beginso does not verify every question or the business purpose for which a Form Owner collects Respondent Data.

13.4 Respondent Relationship

Except where Beginso expressly states otherwise, the Form Owner, and not Beginso, is responsible for the substantive relationship with the Respondent, including the purpose for which responses are collected, decisions made using those responses, and communications arising from the Form.

13.5 Data Loss and Recovery

To the maximum extent permitted by Applicable Law, Beginso is not liable for loss, corruption or deletion of User Content caused by circumstances outside its reasonable control, User actions, third-party failures, or events covered by these Terms, subject always to liability that cannot lawfully be excluded.

14. Third-Party Services, Integrations and Infrastructure

14.1 Third-Party Providers

The Platform may rely on Infrastructure Providers and may integrate with third-party products or services. Those third parties operate under their own terms and privacy practices.

14.2 Third-Party Integrations

If you connect or authorise a third-party integration, you instruct Beginso to exchange information with that service to the extent necessary for the integration. You are responsible for ensuring you are authorised to make that connection and for reviewing the third party's terms.

14.3 No Responsibility for Independent Third Parties

Beginso is not responsible for independent acts, omissions, outages, security incidents, data practices or contractual commitments of third parties, except to the extent liability cannot lawfully be excluded.

14.4 Changes to Dependencies

Beginso may replace, remove or modify Infrastructure Providers or integrations where reasonably necessary for security, legal, technical or commercial reasons.

15. Subscriptions, Fees, Billing and Taxes

15.1 Free and Paid Plans

Beginso may offer free and paid Subscription Plans. The applicable plan description, order form or checkout screen will identify material commercial terms when a paid plan is purchased.

15.2 Payment

Where Fees apply, you agree to pay all Fees and applicable taxes when due. Beginso may use third-party payment processors and may suspend paid features for overdue amounts, subject to Applicable Law.

15.3 Renewals

If a Subscription Plan is sold on an automatically renewing basis, renewal terms and cancellation mechanics will be disclosed before purchase as required by Applicable Law.

15.4 Taxes

Fees are exclusive of taxes unless expressly stated otherwise. You are responsible for taxes legally payable by you in connection with the Services, except taxes imposed on Beginso's net income.

15.5 Refunds

Refund eligibility, if any, is governed by the applicable plan or refund policy and mandatory consumer-protection law. Nothing in these Terms removes a statutory right to refund that cannot lawfully be excluded.

15.6 Plan Changes

Beginso may introduce, modify or discontinue plan features, limits or pricing on reasonable notice where required. Material changes to a prepaid plan will be handled in accordance with Applicable Law and any express commercial commitment.

16. Service Modifications, Beta Features and Discontinuation

16.1 Platform Changes

Beginso may add, modify, replace or discontinue features, interfaces, templates, integrations, APIs and technical components as the Platform evolves.

16.2 Beta and Experimental Features

Beta, preview or experimental features may be incomplete, change without notice, contain errors and be discontinued. Unless expressly stated otherwise, they are provided "as is" and should not be relied upon for mission-critical use.

16.3 Discontinuation

Beginso may discontinue all or part of the Services for legitimate legal, security, technical or commercial reasons. Where reasonably practicable and legally required, Beginso will provide notice and appropriate treatment of prepaid Fees.

17. Suspension, Termination and Account Closure

17.1 Termination by User

You may stop using the Platform and may request Account closure or deletion using available Platform controls or the process described in the Privacy Policy. Closing an Account does not automatically delete organisation-owned or Workspace-owned information that remains under another authorised administrator's control.

17.2 Suspension or Termination by Beginso

Beginso may suspend, restrict or terminate access where reasonably necessary because of material breach, unlawful activity, non-payment, security risk, fraud, abuse, repeated infringement, regulatory requirement, legal order, risk to the Platform or other Users, or use that materially exceeds authorised scope.

17.3 Notice and Opportunity to Cure

Where appropriate and lawful, Beginso may provide notice and an opportunity to cure before termination. Immediate action may be taken where delay could create legal, security, financial or safety risk.

17.4 Consequences

Upon termination, your right to access the affected Services ends. Forms or Public Form Links may be disabled, access to Workspace or User Content may cease, and outstanding Fees remain payable. Data handling after termination is governed by the Privacy Policy, applicable plan terms and legal retention obligations.

17.5 Investigation and Preservation

Beginso may investigate suspected breaches and preserve relevant Account, Content, activity and security records where reasonably necessary for legal proceedings, regulatory inquiries, security investigations or enforcement.

17.6 Government and Law-Enforcement Requests

Beginso may comply with lawful orders and binding requests from authorities of competent jurisdiction, including requirements to preserve, disclose, remove or restrict information or access. Where legally permitted, Beginso may notify affected Users.

18. Data Processing, Privacy and Personal Data

The collection, use, storage, disclosure, retention, transfer and protection of personal data in connection with the Platform is governed by the Privacy Policy, which is incorporated into these Terms. If these Terms conflict with the Privacy Policy on a matter specifically concerning personal-data processing, the Privacy Policy prevails to that extent. Where Beginso processes personal data on behalf of an enterprise or organisational customer, a separate Data Processing Agreement may apply.

19. Security, Cyberattack and Infrastructure Disclaimers

19.1 Security Measures

Beginso implements technical and organisational measures designed to protect the Platform and information against unauthorised access, disclosure, alteration and destruction. No internet service or electronic storage system can guarantee absolute security, and Beginso does not warrant that the Platform is immune from vulnerabilities, hacking, data breaches or other security incidents.

19.2 Cybersecurity Disclaimer

19.3 Cloud Infrastructure Risks

You acknowledge that cloud services may be affected by third-party outages, shared-infrastructure risks, latency, internet failures, vulnerabilities in third-party or open-source components, and other dependencies outside Beginso's exclusive control.

19.4 User Security Obligations

You are responsible for the security of devices, networks, credentials, local copies, exported data and systems through which you access the Platform.

20. Disclaimer of Warranties

20.1 Availability

Beginso does not warrant uninterrupted, continuous, error-free or real-time availability. Scheduled maintenance, emergency maintenance, outages and performance degradation may occur.

20.2 Accuracy and Results

Beginso does not warrant the accuracy, completeness or suitability of User Content, Respondent answers, analytics, automated summaries, reports, templates, exports or decisions made using them. Users remain responsible for verification appropriate to their use case.

20.3 Compliance

Except where Beginso expressly agrees in writing, Beginso does not warrant that use of the Platform alone will satisfy every legal, regulatory, industry, recordkeeping, accessibility, sector-specific or contractual requirement applicable to a User.

21. Service Availability, Maintenance and Support

21.1 Availability

Beginso will use commercially reasonable efforts to operate the Platform but does not guarantee any particular uptime or service level unless expressly agreed in a separate written service-level agreement.

21.2 Maintenance

Beginso may perform scheduled or emergency maintenance and may temporarily restrict features where reasonably necessary.

21.3 Support

Support channels, response times and service levels may vary by Subscription Plan. General support is available through support@beginso.com or such other support channel as Beginso designates.

22. Limitation of Liability

22.1 Exclusion of Indirect Losses

22.2 Aggregate Liability Cap

22.3 Basis of Bargain

You acknowledge that these limitations reflect a reasonable allocation of risk and are an essential basis on which the Services are provided.

22.4 Multiple Claims

The liability cap applies in aggregate to all claims and is not a per-incident or per-claim cap.

22.5 Free Users

For Free Tier, beta, trial or other no-fee access, the aggregate cap is the floor amount in Section 22.2, subject to Applicable Law.

22.6 Mandatory Rights

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by liability that cannot lawfully be excluded, or any other liability or mandatory consumer right that Applicable Law does not permit the parties to exclude or limit.

23. User Indemnification Obligations

23.1 Indemnification

To the maximum extent permitted by Applicable Law, you shall defend, indemnify and hold harmless Beginso, its parent company, affiliates, subsidiaries, directors, officers, employees, contractors, agents, licensors, Infrastructure Providers, investors and successors ("Beginso Indemnitees") from and against Claims, proceedings, judgments, damages, losses, liabilities, costs and reasonable legal fees arising out of or relating to: (a) your use of the Platform; (b) your User Content, Forms, Respondent Data or uploaded files; (c) actual or alleged infringement of third-party rights; (d) violation of these Terms, an incorporated policy or Applicable Law; (e) breach of your warranties or representations; (f) claims by Respondents or third parties concerning your Form, collection, use, disclosure or decisions; (g) privacy, confidentiality, defamation or data-protection claims arising from your conduct; (h) failure to obtain required consents, notices, permissions or licences; (i) fraud, negligence or wrongful acts by you or your Authorised Users; or (j) a regulatory investigation arising from your activities.

23.2 Procedure

Beginso will provide reasonably prompt notice of an indemnified Claim where practicable and reasonable cooperation at your expense. You may control the defence and settlement, subject to Beginso's right to participate with its own counsel. You may not settle a Claim in a manner that imposes liability, admission, restriction or obligation on a Beginso Indemnitee without Beginso's prior written consent.

23.3 Release

To the maximum extent permitted by Applicable Law, you release the Beginso Indemnitees from Claims arising solely from disputes between you and a Respondent, Form Owner, Team Member, organisation, third-party rights holder or other person with whom you interact through the Platform, except to the extent caused by Beginso's own liability that cannot lawfully be excluded.

24. Assumption of Risk and Nature of Use

24.1 Assumption of Risk

You acknowledge the inherent risks associated with internet-based form collection, cloud storage, public links, collaboration, exports, security incidents, third-party services, data loss, inaccurate submissions, analytics and beta functionality, and you are responsible for assessing whether the Platform is appropriate for your intended use.

24.2 Nature of Use

Beginso may be used by individuals, freelancers, businesses, organisations, educational institutions, agencies, non-profits and enterprises for personal, professional and commercial purposes. Business and professional Users acknowledge that this context is relevant to the allocation of contractual risk. Mandatory consumer rights remain preserved.

24.3 No Professional Advice

The Platform and its templates, reports, analytics and information do not constitute legal, medical, financial, tax, compliance or other professional advice. Users should obtain independent professional advice where appropriate.

25. Export Controls, Sanctions and International Compliance

25.1 Compliance

You represent that your use of the Platform is not prohibited by sanctions, export controls, trade restrictions or other Applicable Law binding on you or Beginso.

25.2 Controlled Data or Technology

You are responsible for obtaining licences or approvals required for controlled technology, software or data you process through the Platform.

25.3 Restricted Access

Beginso may restrict access from sanctioned or high-risk jurisdictions or persons where reasonably necessary to comply with Applicable Law or manage material legal or security risk.

26. Anti-Scraping, Automation and API Restrictions

26.1 Automated Access

You may not access the Platform using bots, crawlers, scrapers, indexers, spiders or other automated means except as expressly authorised by Beginso or an official API made available for that purpose.

26.2 APIs

If Beginso provides an API, use is subject to applicable API documentation and limits. You may not use an API to replicate Platform functionality, exceed rate limits, extract data for unauthorised competitive analysis, create undue infrastructure load or perform a Prohibited Activity.

26.3 Technical Enforcement

Beginso may use reasonable technical measures, including rate limiting, CAPTCHAs, access restrictions, traffic analysis and automated security controls, to detect and prevent abuse. You may not circumvent such measures.

27. Force Majeure

27.1 Events

Beginso is not liable for delay or failure to perform to the extent caused by a Force Majeure Event.

27.2 Mitigation

Where reasonably practicable, Beginso will use commercially reasonable efforts to mitigate the effects of a Force Majeure Event and resume affected Services.

27.3 Extended Force Majeure

If a Force Majeure Event materially prevents a paid Service for an extended period, Beginso may terminate the affected Service and, where required by Applicable Law or applicable commercial terms, provide an appropriate pro-rata treatment of prepaid Fees attributable to the unused period.

28. Confidentiality

28.1 Beginso Confidential Information

If you receive non-public confidential information relating to Beginso, including non-public technical, commercial, security or business information, you must protect it using at least reasonable care and use it only for the authorised purpose.

28.2 Exceptions

Confidentiality obligations do not apply to information that is lawfully public without breach, already lawfully known, independently developed without use of the confidential information, received lawfully from a third party without restriction, or required to be disclosed by law or binding order, subject to legally permitted notice.

28.3 User Content Confidentiality

Beginso will treat non-public User Content as confidential and will disclose it only as necessary to provide the Services through authorised providers, comply with User instructions, satisfy legal obligations, address security or abuse, or as otherwise permitted by the Privacy Policy and Applicable Law. This does not constitute a guarantee of absolute confidentiality.

29. Dispute Resolution and Governing Law

29.1 Informal Resolution

Before commencing arbitration, the party raising a dispute shall provide written notice to the other party describing the dispute and requested relief. The parties will use reasonable efforts to resolve the dispute informally for thirty (30) days after receipt, unless urgent interim relief is required or Applicable Law provides otherwise. Notices to Beginso must be sent to legal@beginso.com.

29.2 Arbitration

Subject to mandatory rights that cannot lawfully be waived, any dispute arising out of or relating to these Terms, the Platform or the Services that is not resolved under Section 29.1 shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator appointed in accordance with Applicable Law. The seat and venue of arbitration shall be Mumbai, Maharashtra, India, and the language shall be English.

29.3 Individual Proceedings / Class Waiver

29.4 Governing Law

These Terms and disputes arising from them are governed by the laws of the Republic of India, without regard to conflict-of-laws principles, while preserving mandatory rights of consumers that cannot lawfully be displaced.

29.5 Jurisdiction

Subject to Section 29.2, the courts of competent jurisdiction in Mumbai, Maharashtra, India shall have exclusive jurisdiction for interim or injunctive relief, enforcement of arbitral awards, and matters not lawfully subject to arbitration.

29.6 International Users

Users outside India remain responsible for laws applicable to their local use and retain mandatory local rights that cannot lawfully be waived. Beginso does not represent that the Platform is suitable or lawful for every use in every jurisdiction.

29.7 Injunctive Relief

Beginso may seek urgent interim or injunctive relief from a court of competent jurisdiction for actual or threatened misuse of Platform IP, breach of confidentiality, unauthorised scraping or automation, security attacks, or other conduct likely to cause irreparable harm.

30. General Provisions

30.1 Entire Agreement

These Terms, the Privacy Policy, applicable plan terms, any Data Processing Agreement, order form and other expressly incorporated policies constitute the entire agreement concerning the Platform, subject to any separately signed agreement that expressly supersedes them.

30.2 Severability

If a provision is unlawful, invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable or severed if modification is not possible, without affecting the remaining provisions.

30.3 Waiver

Failure or delay in exercising a right does not waive that right. A waiver must be in writing by an authorised representative unless Applicable Law provides otherwise.

30.4 Assignment

Beginso may assign, transfer or novate its rights and obligations in connection with a merger, acquisition, restructuring, financing, reorganisation, asset transfer or similar transaction. You may not assign your rights or obligations without Beginso's prior written consent, except where Applicable Law requires otherwise.

30.5 Notices

Legal notices to Beginso must be sent to legal@beginso.com or another address designated by Beginso. Beginso may provide notices to you by email, Platform notification, Account notice or website publication where legally sufficient.

30.6 Relationship of Parties

The parties are independent contractors. Nothing creates an employment, partnership, franchise, joint venture, fiduciary or agency relationship except to the extent expressly agreed in writing.

30.7 Language

These Terms are drafted in English. If a translation is provided, the English version prevails to the extent permitted by Applicable Law in the event of inconsistency.

30.8 No Third-Party Beneficiaries

Except for Beginso Indemnitees where expressly stated, these Terms do not create enforceable rights for persons who are not parties to them, unless Applicable Law requires otherwise.

30.9 Future Technology

Beginso may introduce new technologies, including AI-assisted and automated features. Any use of substantive User Content for AI training remains subject to Section 12.3 and the Privacy Policy.

30.10 Survival

Provisions that by their nature should survive termination, including definitions, Intellectual Property, User Content rights as necessary for lawful residual processing, limitation of liability, indemnification, assumption of risk, confidentiality, dispute resolution, accrued payment obligations and this Section, survive termination.

30.11 Electronic Records and Signatures

You consent to the use of electronic records and signatures to the extent recognised by Applicable Law, including applicable electronic-contracting principles under Indian law.

30.12 Amendment and Modification

Beginso may amend these Terms in accordance with Section 4.4. No oral modification is binding unless authorised by Beginso and legally effective.

30.13 Fraud Prevention

Beginso may implement anti-fraud, anti-abuse and identity-verification measures and may suspend suspicious activity while investigating. Where appropriate, Beginso may report suspected unlawful conduct to competent authorities.

31. Contact Information and Designated Channels

For general support and legal/compliance matters, the following channels apply:

32. Acknowledgement of Terms

These Terms of Use were last reviewed and updated on 23 September 2026. The current version supersedes prior versions from its effective date, subject to Applicable Law and any separately signed agreement.